eChikitsa
eChikitsa

Terms And Conditions

These terms explain how eChikitsa services may be used, what users are responsible for, and how appointments, consultations, payments, and support are managed.

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Clear

Usage Rules

Fair

Service Terms

Safe

Care Guidance

Healthcare service terms and consultation support

Clear Terms

Service Clarity

Care Rules

Responsible Use

Service Agreement

By using eChikitsa Kendra services, you agree to follow these terms and provide accurate information.

Healthcare Guidance

Our services support healthcare access, but emergency or critical conditions require immediate medical attention.

Fair Usage

Users must use our website, consultations, bookings, and communication channels responsibly and lawfully.

Effective Date: July 5, 2026

Service Terms You Should Know

Please read these terms before using our website, booking appointments, requesting home care, or communicating with our support team.

Acceptance Of Terms

  • These terms apply when you access our website, book services, request support, or use eChikitsa Kendra offerings.
  • If you do not agree with these terms, please do not use our services.
  • We may update these terms from time to time, and the latest version will apply from the effective date shown here.

Use Of Services

  • You agree to provide accurate contact, appointment, health, and payment information wherever required.
  • You are responsible for keeping your phone, email, and appointment details accessible for service coordination.
  • Services may depend on doctor availability, location coverage, staff availability, and operational feasibility.

Medical Disclaimer

  • Online consultation and support services do not replace emergency care or in-person medical evaluation when required.
  • For emergency symptoms, severe illness, injury, or life-threatening conditions, contact emergency services immediately.
  • Doctors and care providers may recommend in-person visits, tests, referrals, or urgent care based on clinical judgment.

Appointments And Payments

  • Appointments, home care requests, clinic visits, and related services are confirmed only after required details are verified.
  • Fees, payment terms, cancellation rules, and refunds may vary by service type, provider, and booking status.
  • A booking may be rescheduled or cancelled due to unavailable providers, incorrect information, technical issues, or unavoidable circumstances.

User Responsibilities

  • Do not misuse the website, submit false information, impersonate others, or interfere with platform operations.
  • Do not upload, share, or request unlawful, abusive, misleading, or harmful content through our channels.
  • Follow medical advice responsibly and ask for clarification if you do not understand any instruction or prescription.

Limitation Of Liability

  • We aim to provide reliable service, but we do not guarantee uninterrupted website access or availability of every service at all times.
  • eChikitsa Kendra is not liable for delays caused by inaccurate user details, third-party providers, network issues, or events outside reasonable control.
  • Nothing in these terms limits rights or obligations that cannot be limited under applicable law.

Questions About These Terms?

For service, booking, cancellation, or terms-related questions, contact the eChikitsa Kendra support team.

support@echikitsa.in