eChikitsa
eChikitsa

Privacy Policy

We protect the personal and healthcare information you share with eChikitsa Kendra and use it only to deliver care, support, communication, and service improvements.

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Safe

Data Handling

Care

Limited Sharing

Clear

User Choices

Secure online healthcare consultation

Secure Records

Protected Access

Privacy First

Healthcare Trust

Data Protection

We use your information only to support healthcare services, appointments, communication, and platform safety.

Healthcare Privacy

Medical details are handled carefully and shared only with authorized care teams or where legally required.

Secure Handling

We follow reasonable safeguards to protect personal records from unauthorized access, misuse, or disclosure.

Effective Date: July 5, 2026

How We Handle Your Information

This policy applies to information shared through our website, consultations, home care requests, clinic services, and support channels.

Information We Collect

  • Name, mobile number, email address, location, and appointment details.
  • Health concerns, consultation notes, reports, prescriptions, or service requests shared by you.
  • Basic device, browser, and usage information needed to improve website performance and security.

How We Use Information

  • To schedule consultations, home care requests, clinic visits, and follow-up communication.
  • To connect you with doctors, nurses, support staff, diagnostic partners, or other healthcare providers.
  • To improve our services, respond to queries, prevent misuse, and maintain operational records.

Sharing And Disclosure

  • We do not sell your personal information.
  • Information may be shared with authorized care providers, service partners, payment/support teams, or regulators when required.
  • Where possible, we limit shared information to what is needed for the specific healthcare or support purpose.

Data Security

  • We use practical administrative, technical, and organizational measures to protect your data.
  • No online system is fully risk-free, so users should avoid sharing unnecessary sensitive information through open channels.
  • Access to personal or medical information is limited to people who need it to provide service or support.

Your Choices

  • You may request correction, update, or deletion of eligible personal information.
  • You may opt out of non-essential communication while still receiving important service messages.
  • You can contact us to understand what information is held for service-related purposes.

Policy Updates

  • We may update this policy to reflect changes in services, legal requirements, or data practices.
  • Updated versions will be posted on this page with the latest effective date.
  • Continued use of our services after updates means you accept the revised policy.

Questions About Privacy?

For privacy requests, corrections, or questions about how your information is used, contact the eChikitsa Kendra support team.

support@echikitsa.in